Switching your account to HBZ is easy and simple. Follow the instructions below to begin the process.
Step 1: Before you switch
Check you’re able to switch
The Current Account Switch Service covers 99% of UK current accounts. The process is the same
everywhere so you can feel confident when you switch, no matter which participating bank or
building society you choose. You’ll find all the participating banks and building societies
HOWEVER, YOU CAN'T SWITCH WITH:
- A joint account without the permission of both parties
- Saving accounts
- Non-sterling payment accounts
Find a new account
Think about how you use your current account to find the best one for you. You'll find
useful advice at websites such as the
Money Advice Service,
Money Saving Expert and
Check your eligible
Check your eligible for the current account you want to switch to. Common eligibility
examples include having a minimum number of Direct Debits, and a set amount entering
the account each month. You'll also need to agree any overdraft facilities you require
with them before initiating the switch (subject to eligibility status).
Step 2: Getting ready
Review your existing payments
Go through your payments – if there are any you no longer use or want, it makes sense to
cancel them rather than switch them to your new bank account.
Gather your documentation
Your transaction history on your old account won’t be transferred through the Current
Account Switch Service. If you’d like your old statements get in touch with your old bank.
Choose your switch date
To make things easier, you can choose a switch date to suit you. Just make sure you allow
seven working days for the switch to take place and that your chosen date isn't a Saturday,
Sunday or Bank Holiday.
You can continue to use your old account up until your agreed switch date. This includes any
use of your cards, online banking, or mobile banking. However, you should not set up new
payments such as Direct Debits and standing orders on your old account during the seven
working days leading up to your agreed switch date. This is because these will not be
transferred across to your new bank or building society.
Start your switch
To start your switch, ask your new bank or building society to move your old account using
the Current Account Switch Service. If you have agreed an overdraft facility with your new
provider, then you may transfer any existing overdraft to the new account.*
* Overdraft agreements are based on individual circumstances. Speak to your new bank or
building society to find out more.
Before your switch, you'll need to agree to the 'Current Account Switch Agreement' and the
'Current Account Closure Instruction', both provided by your bank or building society, before
the switch can go ahead.
The whole process will be handled by the bank or building society you are switching to, and
they'll let you know when the switch has started and when the switch has been completed.
Any payments sent to your old account by mistake will be indefinitely redirected to your new
one, if required, ensuring none of your regular payments will be adversely affected because of
Know your rights
Thanks to the Guarantee, if there are any problems with payments as a result of the switching
process, you can be confident that your new bank or building society will correct them.
Read the Current Account Switch Guarantee to find out
more about how you are covered.
Step 3: On your switch date
Start using your new account
On your agreed switch date your new account will be ready to use and your old account will be
closed. Your new bank will have transferred all of your regular incoming payments (such as
your salary or benefits) and outgoing payments (such as Direct Debits, standing orders, future
dated payments and bill payments) to your new account, along with any remaining credit balance.
Your saved Payee details will also be transferred over. Note: future dated payments set up
within 7 working days of your switch date cannot be transferred across to your new account.
Step 4: After your switch date
If anything has gone wrong
In the unlikely event that anything goes wrong, your new bank or building society guarantees to
refund any interest and charges you incur as a result of a delayed or incorrect switch. It’s all
part of the Current Account Switch Guarantee.