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UNITED ARAB EMIRATES > HBZ eWALLET > GOOGLE PAY™

HBZ Card - Google Pay Skip the hassle of carrying a card and checkout faster with Google Pay™.

Google Pay™ is a contactless payment method that gives users a fast, simple and more secure way to pay in stores, online and in apps. Users can use their Android device to pay wherever they see the contactless symbol or Google Pay as a payment option.

Contactless Google Pay
Contactless Symbol * Google Pay™ *

When you use your phone to pay in stores, Google Pay™ uses an encrypted number instead of your actual card number so your details stay secure. Plus, you can check out faster with the device that's already in your hand - no need to dig for your wallet.

Google Pay™ makes it easy to check out quickly within your favorite apps and online because it uses the cards saved to your Google Account at checkout. Catch a ride, buy tickets, stock up on supplies, and more with the simple press of a button.

Google Pay™ is widely accepted at millions of places around the world. It's available on multiple browsers, including Chrome, Firefox, and Safari"

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Google Pay™ offers greater experience and benefits.

  • Fast & easy purchases - in stores, customers speed through checkout when they use Google Pay™ on their mobile device to tap and pay.
  • No cost - Google Pay™ app is available free at the Google Play Store.
  • Peace of mind - Customers use Google Pay™ to buy in stores, Google Pay™ doesn’t send their actual credit or debit card number to make the payment. Instead, it uses a virtual account number to represent the account information.
  • Safe and secured - physical Card number is kept private and never stored in Google Pay™ or shared with merchants.
  • Every Google Pay™ transaction requires you to authenticate with Touch ID or your pass-code.
  • Real-time purchase alerts keep customer updated with their Card account position.

Prerequisites for using Google Pay™ includes:

  • An android smartphone or smartwatch with NFC or MST support
  • An updated version on Google Pay™ App
  • A active Google account
  • A valid HBZ Debit/Credit card

Follow these steps to setup your Android smart phone for Google Pay™ App:

  • Update your device software.
  • Download the Google Pay™ app.
  • Add your HBZ Debit/Credit Card:
    - Take a picture of your card or enter the card details.
    - Verify additional information.
    - Accept Terms and Conditions.
    - Enter the Authentication Code and Submit
  • Open the Google Pay™ and set up a screen lock.
  • Turn on NFC and NFC, required for in-store purchases.
  • Verify your Card if needed.

To setup your smart watch, follow these steps:

  • Awake your Smartwatch.
  • Execute Google Pay™ app.
  • Select “Get started”.
  • Set up screen lock (if required).
  • Add your HBZ Debit/Credit Card, follow the instructions on your smartwatch.
  • Look for the Card to appear on your Smartwatch.

This will add Card to the Google Pay™ app on the watch (not your phone), thus upon adding card(s) successfully on your watch, phone is not required.

> > WATCH HOW TO PAY ADD & VERIFY YOUR CARD

NOTE: To perform setup through desktop, refer to "pay.google.com".

Follow these steps to pay through your smartphone:

  • Awake (or unlock your device as set by you by entering PIN, passcode, pattern or fingerprint) the mobile device.
  • Hold it near the contactless reader until it beeps/vibrates.
  • Watch for the checkmark on the screen ensuring the payment is executed.

To make purchases using a smartwatch, follow these steps:

  • Open Google Pay™ on a watch.
  • Hold your watch over the contactless reader until it sounds/vibrates.
  • Choose 'Credit' (if required), regardless of your type of card.
  • Enter a PIN (set while adding a bank) in case of a debit card.

To make purchases using Google Pay™ NFC option:

  • Set "Google Pay™" as a default payment wallet.
  • Browse to: Settings -> Connections -> NFC and Payment.
  • Finally, Tap and Pay.

Shop online by virtue of "Buy with G Pay" button, you can also use Google Pay™ on your favorite browser with participating merchants. While Checking out:

  • Tap the Google Pay™ purchase button.
  • Select a payment method.
  • Enter your delivery address.
  • Confirm the order.

> > WATCH HOW TO PAY AT STORE & ONINE

  1. What is Google Pay™?
    Google Pay™ allows you to make purchases using contactless and digital payment technology and unique security features built right into the devices you have with you every day. So you can use your mobile wallet to pay in a simple, secure, and private way.
  2. Where can I use Google Pay™?
    You can use Google Pay™ at merchants accepting contactless payments as well as mag-stripe only terminals commonly deployed in-stores where a plastic card can be swiped. Look for the contactless payment symbol.
  3. How do I add my Debit/Credit card to Google Pay™?
    Simply open the Google Pay™ app and add your card by following the on-screen instructions. Upon load, your card will activate automatically.
  4. How do I remove a card from Google Pay™?
    To remove a card from Android, select Google Pay™. Next, touch the card you want to remove and select ‘More.’ Then, simply touch ‘Delete Card.’ You will need to confirm by selecting ‘Delete.’ Confirm the card deletion again with your fingerprint or by touching PIN and entering the four-digit code.
  5. Is Google Pay™ secure?
    Yes. Google Pay™ is secure because it processes transactions through a tokenisation service. This service replaces a card’s primary account number with a random numerical sequence unique to a specific device, merchant, transaction type or channel. Actual account numbers are not stored on the device, or on mobile servers, and cashiers will no longer see your name, credit card number or card security code, helping to reduce potential fraud.
  6. What is the process at the checkout with Google Pay™?
    At checkout, unlock your device and hold near the contactless terminal. Your device will beep or vibrate, followed by an on-screen confirmation. You may be asked to sign a receipt or enter your pin to complete your transaction.
  7. What devices are compatible with Google Pay™?
    Google Pay™ is available for most NFC and HCE capable devices running Android running Kit Kat 4.4 or higher.
  8. Can I use Google Pay™ to make in-App purchases?
    You can! Spotted the Google Pay™ logo or ‘Buy with Google Pay™’ at checkout? Select the payment option and confirm.
  9. Will I receive a digital receipt for my purchase and how will it appear?
    You will receive a receipt as a standard Android notification. Click on the notification to view your receipt, which will display the merchant name, merchant logo and merchant contact information along with the basic transaction details (time, amount, etc).
  10. How do I set up Google Pay™?
    It only takes a few minutes to get up and running with Google Pay™.
    - Download the app on Google Play or the App Store, or visit pay.google.com.
    - Sign in to your Google Account and add a payment method.
    - If you want to use Google Pay™ in stores, check to see if your phone has NFC.
  11. Do I need to add money to Google Pay™?
    You don’t need to add money to Google Pay™ in order to pay. All you need to do is add a payment method, like a debit or credit card. When you use Google Pay™, it’s just like how you would normally use your card.
  12. What happened to Android Pay and Google Wallet?
    Android Pay and Google Wallet are now part of Google Pay™. You can do all the same things you used to do with these apps, like pay in stores or send money to friends, using Google Pay™.
  13. Where can I use Google Pay™?
    You can use Google Pay™ in millions of stores, apps, and websites. Here’s how you’ll know it’s accepted.
    - In stores - You don’t need to see the Google Pay™ logo to use Google Pay™ in stores. If the store accepts contactless payments, you can pay with your phone. You can also look for either “contactless” or “Google Play” symbols.
    - In apps and on websites - Pay with Google Pay™ anywhere you see these logos.
  14. How to use Google Pay™?
    Pay in stores or on transit:
    1) Unlock your phone.
    2) Hold the back of your phone close to the terminal for a few seconds.
    3) Follow the instructions on the reader’s screen.
    4) See detailed instructions.
    Pay in apps and websites:
    1) At checkout, click the Google Pay™ button. If asked, choose a payment method and enter your shipping address.
    2) Confirm your order.
    3) See detailed instructions
    Send money as below:
    1) Open Google Pay™.
    2) At the bottom, tap Send.
    3) Find your contact and follow the instructions.
    4) See detailed instructions.
  15. How safe is Google Pay™?
    Google Pay™ protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your account safe. When you pay in stores, Google Pay™ doesn’t share your actual card number, so your information stays secure.
  16. What if I lost my phones?
    To buy things in stores, Google Pay™ requires you set a screen lock and unlock for most purchases. If you lose your phone, the screen lock helps prevent fraud. On Android devices, you can also lock and erase it remotely with Find My Device.
  17. How do I register disputes or report frauds?
    If you need to report fraud or dispute a charge, you can request a call, send an email, or chat with Google Pay’s support team.

NOTE (*) : Google Pay™ is trademark of Google LLC.

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